Returns + Exchanges

Return Instructions

Please send an email to to request a return authorization. Include your order number in the subject line and your name, address, phone number and reason for return in the body of the email. 

Please note that being issued a return authorization does not guarantee automatic approval/refund of your return.  Items are subject to inspection. 

Upon receiving the return authorization, ship the item(s) to the address below using any trackable shipping method at your expense.  If the return package is lost or damaged, RYDE is not responsible for reimbursement or compensation of the merchandise. Item(s) must be received within 7 days of the approval authorization to receive full refund. 

A return authorization is needed for all returns and refunds. RYDE is not responsible for items returned without an authorization. 

RYDE LLC - Returns

10241 Majestic Trl

Parkland, FL 33076


Once your return shipment has been received by our warehouse, please allow up to 7 days for us to inspect and process the return. 

Once your refund, less original shipping charges, has been processed, an email notification will be sent. Please note that your banking institution may require additional days to post this transaction to your account.


Unfortunately we are unable to process exchanges. Please place a new order and follow the return instructions above. 

RYDE reserves the right to refuse any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.